Stakeholder Engagement
Our Approach
MEGA engages stakeholders through a structured and standardized framework to ensure that communication and feedback are managed consistently across the Company.
The framework guides our activities, events, communication channels and feedback-gathering processes with key stakeholder groups, including shareholders, analysts, financial institutions, customers, suppliers, employees, society, government agencies and regulators.
Our engagement methods include meetings, visits, assessments, surveys, anonymous feedback channels, memos, notices, forums, social media, customer satisfaction surveys, supplier engagement, training programs, townhalls and regular communication by management.
We monitor feedback, respond to stakeholder concerns and use the results to support continuous improvement. Sensitive views and concerns are reviewed with transparency and handled through appropriate processes.
How We Use Stakeholder Feedback
Stakeholder feedback is used to support MEGA’s business sustainability and long-term resilience. The information received from stakeholders helps the Company to:
MEGA conducts annual materiality assessments to determine the key sustainability topics that are important to stakeholders and relevant to the Company’s business. The assessment considers stakeholder feedback, business outlook, current realities and MEGA’s environmental, social and governance footprint.
Stakeholder Engagement Channels
Shareholders, Analysts and Financial Institutions
Expectations
- Product Management & responsibility
- ESG standards
- Legal compliance
- Continuity
- Supply Chain Management
Engagement
- Annual General Meetings
- Quarterly Financial Statements
- Annual Report
- Earnings Calls
- Roadshows
- Questions and Answers
- Complaints
- Factory Visits
Results
- Sustainable Return on Investment
- Long-term sustainable strategy
- Good Governance
Customers
Expectations
- Responsible business practices
- Synergies / Collaboration
Engagement
- Regular visits
- Knowledge-building programs through keynote speakers and other programs
- Training and Development
Results
- Good Quality Products / Service
- Consumer education
- Consumer feedback and reporting related training
Suppliers
Expectations
- Responsible Supply Chain
- Fair business partnership
- Synergies / collaboration
Engagement
- Regular meetings
- Supplier Code
- Supplier audits
Results
- Fair relationships
- Long terms
Employees
Expectations
- Fair work environment
- Decent workplace
- Responsible business practices
Engagement
- Newsletters (Mega Views News)
- Minds we Share meets
- Annual Trips / picnics
- Appraisal meetings
Results
- Good remuneration
- Decent working conditions
- Career path, security, benefits and training
Society
Expectations
- Responsible business practices
- ESG compliance
- Responsible Product Management
Engagement
- Regular Involvement with communities
Results
- Long term community and social development
Government / Regulators
Expectations
- Regulatory compliance
- Payment of taxes
- Responsible business practices
Engagement
- Filing reports and returns
- Responding to directives, queries, etc.
Results
- Payment of taxes
- Compliance with laws
Open Communication and Concerns
MEGA values open communication and encourages stakeholders to share suggestions, feedback and concerns through appropriate channels. General enquiries and sustainability-related feedback may be submitted through the Company’s contact channels.
For ethics-related concerns, wrongdoing or violation of the Code of Conduct, employees and other affected parties may report through MEGA’s Whistle Blower channel. The Company provides confidentiality and non-retaliation protection in accordance with its policy.
