Mega believes in and practices We care which is a holistic approach ranging from sourcing and manufacturing till after sales care.
We believe in Creating Owners … Improving Lives. Mega’s Dharma is to help people live as long as they live.
Customers are a critical part of Mega’s supply chain starting from sourcing of Raw Materials. Customers play a key role of connecting Mega with the consumers. Mega manufactures/ sources high technology products with the purpose to make them available at affordable prices.
Highlights of Management’s Customer Proposition
- Education and awareness of products and Mega’s facilities for Customers
- Education and awareness of consumers’ health conditions
- Prevention of disease by educating customers to have a healthy lifestyle
- Information Technology applications for connecting Mega and Customers on the same platform
- Building awareness within Mega about Customer’s business proposition and challenges
Targets for year 2025 till 2030.
- Maintain targets for Customer Satisfaction as per scores and methodology set by each market/ business segment
- Improve Information technology applications connecting Mega- Customer-Consumer
- Build greater sales engagement with customers
- Build on-line sales and fulfillment Improve product and health awareness
MEGA LIFESCIENCES VIETNAM
Customer satisfaction survey report
- The customer satisfaction using the questionnaire in the Customer Satisfaction Survey for Maxxcare Form
- The collecting for the survey is directly done by Delivery Man
- Summary and analysis by Customer Care Team
- Quantity of survey sample: 212 Customers - Done: 200 Customers - The customer refuses: 12 Customers
Summary of rating
| Dissatisfied | Acceptable | Satisfied | ||
|---|---|---|---|---|
| Highly (1) | Somewhat (2) | Just OK (3) | Good (4) | Delighted (5) |
| 0.45% | 0.11% | 8.72% | 41.11% | 49.61% |
Improve our service levels to enhance customer delight, which will ensure our customers support us more, is satisfied with our services vis-à-vis completion.
Some photographs of 2023 we have done for retail pharmacies, events as education, Team building
Prepared by Ngo The Anh – Customer Care Manager January 18, 2024.
MEGA LIFESCIENCES MYANMAR
In 2023, all sales divisions sale officer’s planned outlets across the country
22,400
(over)
Planned outlets for primary operation area
7,500
(over)
Survey responded primary customers
795
Survey outlet by Division
Pharma related outlets
306
Consumer related outlets
447
Both Pharma & Consumer
42
Area coverage
Yangon city, Mandalay town and deport area (Primary)
Survey outlets types
All coverage outlets types by equal ratio
Customer Satisfaction Survey Report (Year 2023) For Customer Services
| SR | Question | Total customer | Total marks received | Total possible marks (Max) | Satisfaction (%) |
|---|---|---|---|---|---|
| 1 | Handling of the inconvenience on customer's complaints. | 795 | 517 | 590 | 88% |
Total survey customers - 795
The customers who had contacted with company for complaint - 59 As per SOP - 5.4.2 (>70%) - high satisfaction
(between 50% to 70%) - Medium satisfaction (<50%)- Low satisfaction
MEGA MALAYSIA
Go wild for a while - hiking session for customers
