Customer Relationship Management
Mega believes in and practices We care which is a holistic approach ranging from sourcing and manufacturing till after sales care.
We believe in Creating Owners … Improving Lives. Mega’s Dharma is to help people live as long as they live.
Customers are a critical part of Mega’s supply chain starting from sourcing of Raw Materials. Customers play a key role of connecting Mega with the consumers. Mega manufactures/ sources high technology products with the purpose to make them available at affordable prices.
Highlights of Management’s Customer Proposition
- Education and awareness of products and Mega’s facilities for Customers
- Education and awareness of consumers’ health conditions
- Prevention of disease by educating customers to have a healthy lifestyle
- Information Technology applications for connecting Mega and Customers on the same platform
- Building awareness within Mega about Customer’s business proposition and challenges
Targets for year 2025 till 2030.
- Maintain targets for Customer Satisfaction as per scores and methodology set by each market/ business segment
- Improve Information technology applications connecting Mega- Customer-Consumer
- Build greater sales engagement with customers
- Build on-line sales and fulfillment Improve product and health awareness
Mega Lifesciences Vietnam
Customer satisfaction survey report
- The customer satisfaction using the questionnaire in the Customer Satisfaction Survey for Maxxcare Form
- The collecting for the survey is directly done by Delivery Man
- Summary and analysis by Customer Care Team
- Quantity of survey sample: 212 Customers - Done: 200 Customers - The customer refuses: 12 Customers
Summary of Rating
| Dissatisfied | Acceptable | Satisfied | ||
|---|---|---|---|---|
| Highly (1) | Somewhat (2) | Just OK (3) | Good (4) | Delighted (5) |
| 0.45% | 0.11% | 8.72% | 41.11% | 49.61% |
Improve our service levels to enhance customer delight, which will ensure our customers support us more, is satisfied with our services vis-à-vis completion.
Some photographs of 2023 we have done for retail pharmacies, events as education, Team building
Prepared by Ngo The Anh – Customer Care Manager January 18, 2024.
Mega Lifesciences Myanmar
Survey outlet by Division
Area coverage
Survey outlets types
Customer Satisfaction Survey Report (Year 2023) For Customer Services
| SR | Question | Total customer | Total marks received | Total possible marks (Max) | Satisfaction (%) |
|---|---|---|---|---|---|
| 1 | Handling of the inconvenience on customer’s complaints. | 795 | 517 | 590 | 88% |
Total survey customers – 795
The customers who had contacted with company for complaint - 59 As per SOP - 5.4.2 (>70%) - high satisfaction (between 50% to 70%) - Medium satisfaction (<50%)- Low satisfaction
Mega Malaysia
Go wild for a while - hiking session for customers
